As a busy leader, there are a lot of things on your plate. Whether it’s managing email, staying on top of project updates, or creating important documents, there are so many details required to run a successful organization. But those details come at a heavy cost: your time. You need is a team. At Sprout, we connect you with an experienced Virtual Assistant (VA) to help so you can take your organization to new heights. Your Virtual Assistant goes through a rigorous search process, ensuring you get the right assistant for your needs. So instead of accomplishing those important (but time-consuming) administrative tasks, you get the most valuable asset in business: more time to focus on what matters most.

Your VA is a dedicated professional who, although not physically near you, can be an incredible help to you in a variety of ways! This virtual assistant will work with you directly and get to know your schedule, preferences and needs. Your virtual assistant will learn to anticipate your needs to allow you to focus on the things you need to accomplish. Sprout has several packages to fit your need. If you don’t see a package that fits your needs, please discuss other options with your Business Success Manager.

VAs can be used for many business (private and corporate). Some examples of professionals that use our services: Executives, Small to Medium Businesses, Church Leaders, Sales Teams, Attorney, Consultants, Entrepreneurs, Photographers, Authors, and Physicians.

Your VA is capable of a very wide variety of tasks. In addition to managing your inbox and calendar, they can also do research, add leads to your CRM, calendar management, website specialist, and social media. Based on your business type your VA will have experience helping you with customer service either online or on the phone. They are very capable in spreadsheet creating, updating and auditing, building and optimizing online product listings for Amazon and other portals and able to navigate customer interfacing to ensure your customer communication is timely and professional. VAs are professionals and as such are capable of learning with you to assume management of virtually any task that you would like. This way you can be free to focus more on your strengths and produce revenue All of this is done at a fraction of what it would cost you to hire an employee!

Yes. We will hand pick an assistant who we believe will work best for you. It will be the same person that you work with always, so they learn your business needs and expectations. You will see in a short period of time that you can rely on your assistant and they will become a valuable asset.

Since VAs are virtual, the advantage is that we can properly vet and train all of our agents and ensure that we pick candidates who are sharp, educated, professional, conscientious and service oriented. No matter where they are, it will be as if they were just down the road and will adapt to your schedule and expectations. We offer perfect professional English speakers as well as some which have multi language capabilities and diverse experiences with different CRM and ERP systems in addition to social media, web applications and comprehensive Microsoft office programs.

We do try to find the perfect fit for you, but if you don’t feel your VA is a good fit, please contact your Business Success Manager and we will promptly find you a better agent to meet your needs and expectations.

As a monthly membership service, our agents are scheduled to be available to you when you need for the hours contracted. While each plan offers a different level of service, as a membership subscription, our plan hours do not rollover. The VA can flow with your hours throughout the month. We aim to come in at the contracted amount at the end of the month. If your hours exceed your package, we simply bill extra hours. We discuss and assess your needs during onboarding to make sure you have enough hours for the work needed.

Our Virtual Assistants work standard business hours, Monday through Friday 9 a.m. t 5 p.m. and are not required or expected to work on weekends or after 5 p.m. You can submit your tasks anytime, day or night, weekday or weekend. If submitted before/after business hours, your VA will receive the task(s) the following business day to begin working on them.

Of Course. Your VA can coordinate phone calls, meetings, schedule appointments, and manage your calendar with accuracy and ease. We can support Google Calendar, Outlook, and others. All you need to do is share and grant your VA access to manage your calendar. It is that simple!

It depends on how many hours you are contracted for. You can have specific time periods where your phone can be forwarded to your VA. If your VA isn’t able to answer in that moment, they can return calls and triage those messages. If you need a full-time receptionist, we are happy to make some recommendations on receptionist agencies.

You know your product best! Your VA can relieve other admin and support tasks that will allow you added time for sales calls.

Yes, VAs can take inbound phone calls. The only trick here is to establish parameters, provide FAQ and canned responses and we are happy to accept your calls and record them in your CRM or ERP system for your review.

Absolutely they can. Your VA can read, send, delete, organize, filter, and create rules for messages on your behalf. It’s a great way to stay on top of email and keep your inbox tidy.

They sure can. Your Virtual Assistant can use Google Presentations to format and edit personal or business presentations with your provided content, images and detailed instructions.

All of our VAs go through a very detailed and rigorous certification process so that they can best serve you from day one. While we do not offer specific training for specialized software, our VAs are more than happy to assist if you are able to provide instruction. Please note that we are unable to provide support for any software requiring local desktop download.

All our VAs are required to sign a Confidentiality Agreement to protect you and your business. If you would like any additional contracts, then we can discuss that. We highly recommend strong passwords and using a password manager to keep your accounts secure. We trust our VAs, but we understand this is a new concept for many. You can gradually release access as you begin to work with your VA. Your Business Success Manager can discuss this with you during your onboarding process.

Your VA is very capable of finding and vetting excellent freelance designers to meet your needs. Remember that just handling the research and vetting process is a significant part of getting your project done. We can also manage that designer to ensure timelines are adhered to.